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Boutique Policy / Terms

 

Boutique Etiquette

 Hours of Operation

Tantrums Boutique business hours are:

Monday – Friday 10am – 6pm Eastern Standard Time

If you place an order after 5pm EST, it will be processed the next business day!

We are not open on Saturday, Sunday or National Holidays, but we do check our phone messages and emails so feel free to contact us with any questions or concerns you may have.

 

Shipping and Delivery

Tantrums know how excited our customers are to receive their boutique items.  That’s why we’re fast, have affordable shipping rates, and process orders a.s.a.p. *(48 – 72 hours).

As a gift to our customers, **Tantrums ships all orders for only $7.95 and orders over $99 ship free!!  These terms only apply to shipping within the United States only!

Currently we’re shipping our boutique items via USPS, UPS, and FedEx.  If you have a PO Box you’ll need to put your street address as the shipping address for all orders over 1 pound as we’ll be shipping thru FedEx/UPS ground.

Credit card authorization and verification must be received before any order is processed, packed and shipped.

 Please Note:  Party Packs 2 Go (PP2G), Custom-Made, Iron-On and Personalized items are excluded from these terms. 

*Custom-Made, Iron-On and Personalized items can take 7-14 business days to process.

**PP2G ships for $14.99 (free if picked up from Tantrums office). 

 

Expedited / Rush Orders

Tantrums offers rush delivery on our boutique items for an additional charge.  If you’d like your order (placed first in line), you must purchase “Rush Order” located on our boutique page.  The cost to place your order first in line is $15.  If you’d like your items shipped next day delivery, email: Tantrums or call: (518) 506-3133 for special arrangements and pricing.  

Please Note:  Not all Custom-Made, Iron-Ons and Personalized Items are available for rush delivery.  Before placing orders for custom-made, iron-on and personalized items, email us to make sure items qualify for expedited/rush order.

 

 Order Tracking

Tantrums will always contact you via email as your boutique items ships.  You may track your order at any time using the track your order button on our website.  There you’ll be able to access order details and status of order.  Please make sure to type the correct email address when you check out.  That’s the email address we use to notify our customers.

 

 Lost / Damaged / Stolen Items

Tantrums is not responsible for lost, damaged or stolen items in transit.  We highly encourage our customers to purchase shipping insurance to cover the cost for these items.  If you want shipping insurance you must purchase “Shipping Insurance” located on our boutique page.  The prices are located on the shipping insurance page.

 

Returns / Exchanges / Refunds

Tantrums wants our customers to be happy with their purchase.  We’ll try to achieve this with every order placed on www.TantrumsSpaExperience.com.  Please check your order when it arrives for any discrepancies or issues so we can handle them within our standard 3-7 day return policy.  If for any reason you’re not happy with your order you must first contact us so we can give you a return authorization number (RAN) or your order will not be accepted.  

All items must have original tags and include all accessories for a refund (within 3 days), credit (within 7 days).  Each item will be fully inspected before the refund/credit is issued.  We have the right to refuse any returns that do not meet our return/exchange requirements.  If you receive an item and it’s damaged or is incorrect please contact us right away (the day you receive package) at: TantrumsSpaParties@gmail.com or (518) 506-3133. 

Items not available for returns, exchanges or refunds include:  Custom-Made, Iron-Ons, Personalized, Tiara, Hair Bows/Flower (Health Reasons), Sale and Close-Out items.  Items with tags removed, washed or worn will be rejected and only sent back to you at your expense. 

All returns must include your order number, your name, contact phone number, email address, reason for return and if an exchange, item your exchanging for.  This information is needed to process your return/exchange, so please make sure to include all information.

 

All Returns/Exchanges can be sent to:

Tantrums

Attn: CHANDLER/RETURNS/EXCHANGES

19 Emmet St

Albany, NY 12204

 

 Cancelled Orders

Cancelled orders in process will be subjected to a 25% cancellation and restocking fee.

 

With all our love we want to thank all our wonderful, understanding customers for their business and trust.  Without you, there’s no Tantrums.  

Smooches,

Team Tantrums

 

We thought you'd like to know:

  • We accept MasterCard, Visa, American Express, Discover, Money Orders and PayPal payments.
  • Sales tax is applied to all orders shipped in New York State only.  All other states will not be charged for Sales Tax.
  • Items marked with a star next to them on your packing slip means a refund is being issued.
  • All of our items are delicate and are recommended to be hand washed.  If using the washing machine make sure to wash all Tantrums Boutique Items on the delicate cycle.  Lay flat to dry.

“WARNING” Some of our products may contain small parts that can cause choking.  Parents we recommend you watch your children at all times. 

 

 

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